• Privacy Policy

Privacy Policy

At Transparcel Inc., we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, or services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Contact Details: Name, email address, phone number, company name, and job title.

  • Account Information: Username, password, and preferences.

  • Payment Information: Credit/debit card details, billing address, and transaction history (processed securely via PCI-compliant systems).

  • Identification Documents: Government-issued ID, tax numbers, or business licenses (for compliance purposes).

B. Non-Personal Information

  • Device & Usage Data: IP address, browser type, operating system, pages visited, and timestamps.

  • Cookies & Tracking Technologies: We use cookies, web beacons, and similar tools to enhance user experience and analyze trends.

  • Log Data: Server logs, error reports, and diagnostic information.

C. Shipment & Logistics Data

  • Cargo Details: Shipment contents, weight, dimensions, and tracking numbers.

  • Recipient Information: Delivery addresses and contact details.

  • Customs Documentation: Commercial invoices, export/import declarations, and HS codes.

2. How We Use Your Information

We process your data for the following purposes:

  • Service Delivery: To fulfill logistics requests, process payments, and provide tracking updates.

  • Customer Support: To respond to inquiries, resolve issues, and improve service quality.

  • Security & Fraud Prevention: To verify identities, detect fraudulent activity, and protect our systems.

  • Legal Compliance: To meet regulatory requirements (e.g., customs, tax, and trade laws).

  • Marketing & Analytics: To send promotional offers (with consent) and analyze user behavior for service improvements.

3. How We Share Your Information

We may disclose your data to:

  • Service Providers: Carriers, payment processors, IT vendors, and customs brokers.

  • Business Partners: Third-party logistics providers for shipment fulfillment.

  • Legal & Regulatory Authorities: When required by law (e.g., subpoenas, tax audits).

  • Corporate Transactions: In mergers, acquisitions, or asset sales (with confidentiality safeguards).

We do not sell your personal data to third parties.

4. Data Security Measures

We implement robust safeguards to protect your information:

  • Encryption: SSL/TLS for data transmission; AES-256 for stored data.

  • Access Controls: Role-based permissions and multi-factor authentication.

  • Audit Logs: Monitoring for unauthorized access attempts.

  • Employee Training: Regular privacy and security awareness programs.

5. International Data Transfers

Your data may be transferred to and processed in countries outside your residence (e.g., for cross-border shipments). We ensure compliance with:

  • EU GDPR (Standard Contractual Clauses)

  • US CCPA/CPRA

  • Other Local Laws

6. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

✅ Access your personal data
✅ Correct inaccuracies
✅ Delete information (where permissible)
✅ Opt out of marketing communications
✅ Restrict or object to processing
✅ Data portability (request a copy in a structured format)

To exercise these rights, contact us at [privacy@transparcelinc.com].

7. Cookies & Tracking Technologies

We use:

  • Essential Cookies: For site functionality (e.g., login sessions).

  • Analytics Cookies: Google Analytics to improve user experience.

  • Advertising Cookies: To display targeted ads (opt-out available).

Manage preferences via your browser settings or our Cookie Consent Banner.

8. Children’s Privacy

Our Services are not intended for users under 16. We do not knowingly collect their data.

9. Policy Updates

We may revise this policy periodically. Changes will be posted here with an updated “Last Revised” date.