Welcome to Transparcel Inc. By accessing or using our website, mobile applications, or services (collectively, the “Services”), you agree to comply with and be bound by these Terms of Use. If you do not agree, please do not use our Services.
1. Acceptance of Terms
These Terms govern your use of Transparcel Inc.’s Services, including:
Booking shipments
Tracking cargo
Accessing logistics tools
Interacting with customer support
By registering an account or using our Services, you confirm acceptance of these Terms, our Privacy Policy, and any additional agreements.
2. Eligibility
You must meet the following criteria to use our Services:
Be at least 18 years old (or the legal age in your jurisdiction).
Have the legal authority to enter binding contracts.
Provide accurate and complete information during registration.
Business entities must authorize representatives to act on their behalf.
3. Account Registration & Security
Account Creation: You may need to register an account to access certain features.
Credentials: You are responsible for maintaining confidentiality of your username/password.
Unauthorized Use: Notify us immediately of any security breaches at [security@transparcelinc.com].
We reserve the right to suspend or terminate accounts for violations.
4. Service Usage & Restrictions
Permitted Use
You may use our Services for:
Booking and managing shipments
Tracking cargo in real time
Accessing logistics documentation
Prohibited Activities
You agree not to:
Use the Services for illegal purposes (e.g., smuggling, fraud).
Upload harmful content (viruses, malware).
Reverse engineer, scrape, or exploit our systems.
Misrepresent shipment details (e.g., undeclared hazardous materials).
5. Shipping & Logistics Terms
A. Shipment Bookings
Accuracy: You must provide correct cargo details (weight, dimensions, contents).
Prohibited Items: Certain goods (e.g., explosives, illegal substances) are banned.
Customs Compliance: You are responsible for export/import regulations.
B. Liability & Claims
Transparcel’s Liability: Limited to $100 per shipment unless additional insurance is purchased.
Claims Process: Must be filed within 30 days of delivery.
Force Majeure: We are not liable for delays due to natural disasters, wars, or government actions.
6. Payments & Fees
Pricing: Quotes are valid for 7 days unless otherwise stated.
Payment Methods: Credit/debit cards, bank transfers, or approved credit terms.
Late Payments: Subject to 1.5% monthly interest.
Refunds: Processed within 14 business days (if applicable).
7. Intellectual Property
Ownership: All content (logos, software, trademarks) is owned by Transparcel Inc.
Limited License: You may use our Services only as permitted under these Terms.
Restrictions: No unauthorized copying, distribution, or modification of our materials.
8. Termination
We may suspend or terminate access if you:
Violate these Terms.
Engage in fraudulent activity.
Fail to pay invoices.
You may close your account by contacting [support@transparcelinc.com].
9. Dispute Resolution
Negotiation: Parties agree to resolve disputes amicably before legal action.
Governing Law: These Terms are governed by the laws of [Your State/Country].
Arbitration: Any unresolved disputes will be settled via binding arbitration (waiving class actions).
10. Limitation of Liability
Transparcel Inc. is not liable for:
Indirect damages (lost profits, business interruption).
Third-party actions (customs delays, carrier errors).
User misconduct (misdeclared shipments).
11. Changes to These Terms
We may update these Terms periodically. Continued use after changes constitutes acceptance.
12. Contact Us
For questions or disputes:
📧 Email: [legal@transparcelinc.com]
